TravelSIMPro provides digital eSIM products supplied by our partner network operators.
Because eSIMs are digital products, refunds are handled under strict conditions.
You may be eligible for a refund if:
- The eSIM was not delivered due to a technical issue on our side
- The eSIM cannot be installed or activated due to a confirmed technical fault
Refunds are NOT available if:
- The eSIM has been installed, activated, or used
- The device is not eSIM-compatible or is carrier-locked
- The incorrect plan, country, or region was selected
- The issue is related to local coverage, signal strength, or network performance
Once an eSIM is installed or activated, it is considered used and becomes non-refundable.
Refund requests must be submitted within 7 days of purchase and must include the order number and device details.
Approved refunds will be issued to the original payment method.
For assistance, contact us at
support@travelsimpro.com
We strongly recommend confirming device compatibility before purchasing an eSIM.